Continuing Education for Our Clinicians & Staff

Continuing Education for Our Clinicians & Staff

Continuing Education for Our Clinicians & Staff

Population Health offers both clinical and non-clinical educational opportunities for Mass General Brigham clinicians, staff and leaders engaged in population health management. We offer more than 75 Continuing Education and Professional Development programs each year.

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Clinical Training

Clinical Training programs focus on educating primary practice staff (physicians, nurse practitioners, nurses, physician assistants, social workers, licensed mental health counselors, and medical assistants) to enhance their knowledge and skills in population health management with the goal of effectively engaging patients, supporting the care they receive, and ultimately, improving patient outcomes.

Clinical Tools and Methods

We provide methods and tools to help clinicians effectively engage and serve their patients. We also work with practice staff to build skills to effectively “work to the top of their licensure,” allowing workload balancing among clinicians and staff across the practice to enhance operational efficiency. Examples of clinical training programs include: 

  • SBIRT (Screening, Brief Intervention and Referral to Treatment) and Medication Assisted Treatment of Opioid Use Disorder Training support those working with patients with substance use disorders
  • Serious Illness Conversations Training guides providers on how to speak with patients about their illness, prognosis and expectations for care
  • Trauma-informed Care Training provides guidance on the impact of personal trauma, its effect on patients’ engagement with the health care system, and how to honor it while promoting resiliency
Primary Care Medical Assistant (MA) Academy

According to the United States Bureau of Labor Statistics, employment of medical assistants (MA) is projected to grow 29% from 2016 – 2024. With the ever-increasing demand for Primary Care services and the implementation of team-based care, medical assistants are in high demand. Providers rely heavily on well-trained medical assistants as they play a vital role in caring for patients and the success of the practice. The Primary Care Medical Assistant Academy is an eight-week course is designed to:

  • Enrich MA knowledge of disease states
  • Reinforce MA clinical competencies
  • Ready MAs for their team-based role in medical care
  • Enhance MA understanding of workflow to assist the provider in managing patients and information
  • Equip MAs to meet new legislative requirements
  • Prepare MAs for certification exams and provide continuing education for certified MAs
Maintenance of Certification (MOC) Projects

Maintenance of Certification (MOC) is a process of physician certification through one of the 24 approved medical specialty boards of the American Board of Medical Specialties. The Population Health team and Continuing Professional Development Office assist physicians and their practices through their quality improvement efforts. Past projects include:

  • Depression Screening
  • Improving Hypertension Rates
  • Increase Chlamydia Screenings
  • Improving Diabetes Rates
  • Post Emergency Department Follow-ups

Non-Clinical Training

Non-Clinical Training programs also target primary practice staff (physicians, nurse practitioners, nurses, physician assistants, social workers, licensed mental health counselors and medical assistants), but focuses on non-clinical topics instead. Many of the programs are designed to increase efficiency within a practice as well guide providers to more effectively work with various types of patients.

Interpersonal Communication Training

Motivational Interviewing (MI) is a form of collaborative conversation for strengthening a person’s own motivation and commitment to change. It is a person-centered counseling style for addressing the common problem of ambivalence about change by paying attention to the language of change. It is designed to strengthen an individual’s motivation for and movement toward a specific goal by eliciting and exploring the person’s own reasons for change within an atmosphere of acceptance and compassion.

Lean Training: Process Improvement

Population Health incorporates Lean principles in several of its programs with positive results. The goal is to provide staff with a deeper understanding of the Lean concepts and methodologies that can be used to increase process efficiency and effectiveness. Goals of Lean Trainings:

  • Understand current processes and workstreams
  • Identify which steps in a workstream are wasteful and which steps add value
  • Improve the process to reduce cycle time and costs, increase revenue and/or positive outcomes and improve collaboration
  • Build a culture to sustain the improved process and build momentum for additional process improvement in other areas
Conferences and Events

Primary Care Leadership Summit Each year primary care team leaders including physicians, nurses, nurse practitioners, care managers, social workers, practice managers, and others working in the primary care environment participate in the Population Health Primary Care Leadership Summit. The Primary Care Leadership Summit provides resources to help inspire primary care teams and promote a highly productive culture. Behavioral Health Symposium The Behavioral Health Symposium is an annual conference that addresses the integration of medical and behavioral health care; recognizing that all health care has both biological and psychological components. The symposium has addressed topics including: Mass General Brigham’s Collaborative Care Model, Substance Use Disorder, and most recently, The Aging Brain: Caring for Patients Across the Cognitive Continuum. iCMP All-Team Gathering The Integrated Care Management Program (iCMP) All Team Gathering is a yearly celebration and recognition of the work from all High-Risk Care Management teams and disciplines. The event highlights program successes, provides a look into the future of the program, while providing opportunities to bring everyone together for team building and time to network with colleagues. Research Symposium The Research Symposium is an annual poster session and networking opportunity hosted by our Evaluation and Research team. The session brings together population health teams from across the Mass General Brigham Network to discuss lessons learned, new innovations, and celebrated successes. Read about the 2018 Symposium.

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